Customer Care
Main Features
“Our company and staff had no knowledge of computers at all
at that time but with your help and guidance we cannot imagine being without
your system. It has made our company so much more professional and efficient.”
Librex Educational Ltd, Nottingham
- Record customer calls
- Problem area
- Short description of call
- Assign to staff member for action
- Various call priorities
- Acknowledgement documentation
- Links to Returns
- Authorise credit / replacement or deny
- Work done to solve problem
- Record actions taken
- Who by
- When done
- Notes
- When closed and by whom
- Actions
- Collect goods
- Return to stock
- Issue replacements
- Raise Credit notes
- Analysis
- By customer
- By value
- By problem area
- By staff member
Business Benefits
- Improved customer relations due to call visibility
- Full call cycle traceability
- Detailed call analysis for improved customer service
- Cost efficient customer service department
For further information, or to discuss your requirements, please contact us:
Profitmaster Systems Ltd
Churchill Business Park
Colwick
Nottingham, NG4 2HF
United Kingdom
Telephone - 0800 587 4795
E-mail - info@profitmaster.co.uk
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